Client Service Manager
McKee Wallwork is looking to add a new member to our client services team.
The Client Service Manager is the hub of our work, responsible for working directly with clients to understand and frame the task at hand, and then with our internal teams to orient and send them on the right course to solve it.
A given day for a CSM involves client meetings, presentations, project kickoffs, internal check-ins, logistical and budget decisions, evaluation of work product…and a whole lot of change. This is a generalist role responsible for working closely with many specialists, requiring grit, grace, and gumption.
Successful candidates will be:
Smart. You need to be well-read, intelligent, and able to form, test, and re-form theories about rapidly changing information. If you don’t love to learn, this is not the job for you.
Humble. This job requires selflessness. It’s all about setting others up to succeed, which frequently requires sacrificing your own interests, agendas, preferences, and techniques for the greater good of the client and your team.
Hungry. MW has been recognized over and over as one of the very top businesses in our game. Success requires a desire to drive, to push, and to excel – all while building good relationships and finding third-way solutions.
Adaptable. Different clients, colleagues, and tasks all require different communication styles, specialties, timelines, and dynamics. Not only must you understand and frame tradeoffs so that others can make important decisions, you must be able to roll with those punches yourself.
Organized. In a given day, a CSM will be responsible for tens of thousands of dollars, a few hundred emails, a dozen meetings, and no shortage of tough decisions. This is a job for those who never let things slip through the cracks.
Professional. This role reflects not only upon MW, but upon the work we produce and the clients for whom we produce it. An Emily-Post-like understanding of how to “set the table,” metaphorically and sometimes literally, will serve you well.
Energetic. This is a role that makes things happen. Whether leading a sale of a new product to an old client, inspiring a team on a new project, or breathing new life into a stalled assignment, you’re a catalyst for what we do.
Tactical, Practical. This is a job for doers, not dreamers. If you’re a creative, head-in-the-clouds, big-blue-sky-ideas strategic type, we would love to talk to you…but not about this job.
If the above describes you, please send a cover letter and resume to Dayna Melvin at email@example.com.