If you think you’d be a great fit for any of the positions below, please submit a résumé and cover letter to Dayna Melvin at email@example.com. We look forward to meeting you.
At McKee Wallwork, we believe that all of business is about relationships. The Hospitality Coordinator demonstrates this by ensuring that every person who comes through our door feels seen, heard, and known. The ideal candidate has the heart and mind of a consummate host. They understand the importance of excellent hospitality and how to manage all the details behind the scenes, so it is executed flawlessly. If you have opinions on how to make people feel welcome, how to deliver stellar customer service, and how to handle guests on a level that rivals the Ritz Carlton, you might be a fit.
- Ensure a first-class experience for every person who comes in contact with McKee Wallwork, from your fellow employee to the delivery person, to the executive leadership of our clients.
- Create a classy, warm, and welcoming environment that rivals that of a 5-star hotel.
- Provide concierge-level service to traveling clients and employees. Do your homework, not only on the locale but the individual, and be prepared to offer recommendations.
- Be perceptive and look for creative and practical ways to meet the needs of others, possibly before they even become aware of them. Be service minded.
- Develop and maintain a respectful and responsive relationship with the property manager, maintenance, and janitorial services so the office and surrounding property are in exceptional working order and appearance.
- Plan and coordinate meals, refreshments, and activities for in-office client and staff meetings, special occasions, and events.
- General office management, maintenance, and appearance throughout each day. This includes managing budgets for supplies and other office-related expenses.
- As the first point of contact for visitors and callers, the Hospitality Coordinator will courteously and promptly greet guests, answer phones, and manage incoming/outgoing mail and packages.
- Be curious. Learn, research, and seek out opportunities to improve and heighten the overall McKee Wallwork experience.
- Assist others in the firm with projects as needed.
- Hospitable, responsive, friendly, confident, and professional
- Manners, knowledge of proper etiquette, promptness, attention to detail and accuracy
- Willing to take initiative, make suggestions, and exceed expectations
- A skilled organizer and priority manager with the ability to stay focused in a fast-paced setting
- Perceptive listener and observer who demonstrates sound judgment
- Excellent verbal and written communication skills
- Desire to learn and receive feedback for growth
- Willing to follow established processes while always being mindful of how to improve them
- Committed to time management and meeting deadlines
- Computation and reasoning ability
- Proficient in MS Office (especially Excel) and Google Suite
We want to see our employees thrive in all areas of their lives. Therefore, we are open to the idea of a job share arrangement to cover the hours required for this full-time position.
McKee Wallwork is looking to add a Client Services Manager to our existing team to support our growth.
The ideal Client Services Manager is a natural leader, an extrovert, somebody who has an easy time forming relationships, and the kind of person whose contagious, winning enthusiasm tends to get others on board. A CSM at MW is smart (we tackle tough problems in creative ways), humble (able to listen to and learn from clients and colleagues alike), and hungry (you can’t drive a client’s business forward if you’re not driven yourself).
The biggest, most momentous deals in history (think peace accords and political alliances) are all said to have a broker—somebody bringing the parties together, finding a way forward, and getting everybody on board. The Client Services Manager is responsible for brokering alignment amongst all parties involved in every single assignment. The concrete, specific, day-to-day decisions of how the whole band plays in sync come down to your ability to hear everybody’s perspectives and marshal a way forward, whether through a carefully worded email or a masterfully led sixteen-person all-hands meeting.
This role is responsible for setting forth the parameters of each project, but also for championing their reconsideration where necessary. This means understanding all the stakeholders, internalizing their respective interests and needs, and recognizing how to thread the needle to bring them all into alignment. Most of the time everybody else will see only their sheet of music. It’s your job to conduct the orchestra (though usually not to write the piece) so that it all comes together masterfully.
This is not a project management position. While a CSM must be organized, your people skills and your enthusiasm are far more important than your affinity for color coding and spreadsheets.
Our clients and our teams will rely on you to be the steady, unflappable, and reliable guide who will be clear-minded and level-headed when the ambiguity is thick and the bullets are flying. You have the wisdom and perspective to clearly frame the challenge for all involved, and then to help them get there.
The ideal candidate is exceptional at recognizing what people want (we usually say we’re good at helping people determine what they need, not necessarily what they want) and the path to get them there. You don’t just see obstacles; you do the hard work of bringing everything and everyone together to overcome those obstacles and reach the finish line. You’re not just decisive, but you can think (really think – process and consider and reconsider a situation) on the fly. Translating strategy into thousands of tactical decisions in a single day comes naturally for you, and it’s invigorating.
You think ahead. You look forward. You want to know how your client is doing, you know what they’re going to ask you next, you know what’s keeping them up at night, and you already have a thoughtful answer prepared, a plan in your back pocket, and a few teammates chasing down various angles in the meantime. You seek opportunities. You stay one step ahead of everyone else. You create confidence. You fix things. You are the force.
When your clients have a problem, they call you. They don’t know how you’re going to fix it or figure it out, just that you will. You don’t know all the answers but you’re not afraid of anything and you know the questions it takes to get to the answers. If a tough call needs to be made you know how to define it and frame it, and who to bring in. When you do, you’ve laid all the groundwork so that your colleagues’ task is straightforward, and you understand how to unify the parts so that the end product sings. You might not get to take a bow for that flawless violin solo, but you take silent pride in knowing it happened at just the right moment, under your baton.
Extroverted Enthusiastic Encouraging Charismatic
Empathetic Dependable Communicative Persistent
In practical terms
- Grow existing business
- Lead the client
- Guide and protect the team
- Foster and deepen relationships
- Problem solving
- Curious about the client’s business and problems
- Outcome based
- Skills focused
- Team-based deliverables
McKee Wallwork is recruiting a Project Manager to support our growth and build our team.
The Project Manager’s objective is to get the right work right, to the right place at the right time in the right way. The PM is the guardrail of the agency, keeping us from careening off the road. The PM is responsible for identifying the tasks necessary to accomplish the overarching project goals, quality assurance, making sure all processes are being utilized, and ensuring that no project or task, no matter how small, slips through the cracks.
The PM supervises workflow, keeps things moving, watches for potential trainwrecks, and raises the flag when trouble is coming. The PM works under the Operations Director to direct, allocate, project, and protect the creative team’s resources. This job takes charm, discipline, curiosity, an expert knowledge of the English language, and obsessive attention to detail along with proven project management experience.
Day-to-Day Job Management
When layouts, scripts, designs, instructions, briefs, etc. are coming and going between departments, the PM directs the job to its next step, ensures everyone knows when they’re on base and what’s coming, and keeps the job status current in our project management software.
The PM manages agency jobs in our project management software, creating and maintaining the associated tasks and schedules, noting important details, proofing, and directing them to the appropriate next steps. The PM also manages the implementation of our folder structure, holding teams accountable to ensure that all files and assets are properly cataloged, titled, and stored.
Schedules + Bandwidth
The PM manages team and resource availability and allocation, tracks the bandwidth of each Art and Digital Department member, and sources projects to external partners when necessary. They communicate internal workload concerns and project assignments with the Operations Department regularly.
Delivery + Traffic
The PM is responsible for the final delivery of all work products, whether to the client (via the Client Service team) or to the media vendor (directly). The PM tracks due dates and prepares print packages and any applicable instructions for delivery to the appropriate vendors. The PM collaborates with a diverse team from a variety of different departments to ensure project continuity. They distill necessary information to relevant team members and communicate updates and issues that arise promptly.
The PM makes sure that no work ever reaches the Client Service team (and, by extension, the client) with a typo, error, brand diversion, or in (accidental) conflict with the instructions of the assignment. The PM takes full responsibility when work is anything but completely error-free, and therefore checks and vouches for the veracity of every single piece of work.
The PM files jobs, writes POs, and manages documents, folders, and files related to the trafficking of finished products to media vendors.