Careers
Available Positions
If you think you’d be a great fit for any of the positions below, please submit a résumé and cover letter to Dayna Melvin at dmelvin@mwcmail.com. We look forward to meeting you.
McKee Wallwork is looking to add a Client Services Manager to our existing team to support our growth.
The ideal Client Services Manager is a natural leader, an extrovert, somebody who has an easy time forming relationships, and the kind of person whose contagious, winning enthusiasm tends to get others on board. A CSM at MW is smart (we tackle tough problems in creative ways), humble (able to listen to and learn from clients and colleagues alike), and hungry (you can’t drive a client’s business forward if you’re not driven yourself).
The biggest, most momentous deals in history (think peace accords and political alliances) are all said to have a broker—somebody bringing the parties together, finding a way forward, and getting everybody on board. The Client Services Manager is responsible for brokering alignment amongst all parties involved in every single assignment. The concrete, specific, day-to-day decisions of how the whole band plays in sync come down to your ability to hear everybody’s perspectives and marshal a way forward, whether through a carefully worded email or a masterfully led sixteen-person all-hands meeting.
This role is responsible for setting forth the parameters of each project, but also for championing their reconsideration where necessary. This means understanding all the stakeholders, internalizing their respective interests and needs, and recognizing how to thread the needle to bring them all into alignment. Most of the time everybody else will see only their sheet of music. It’s your job to conduct the orchestra (though usually not to write the piece) so that it all comes together masterfully.
This is not a project management position. While a CSM must be organized, your people skills and your enthusiasm are far more important than your affinity for color coding and spreadsheets.
Our clients and our teams will rely on you to be the steady, unflappable, and reliable guide who will be clear-minded and level-headed when the ambiguity is thick and the bullets are flying. You have the wisdom and perspective to clearly frame the challenge for all involved, and then to help them get there.
The ideal candidate is exceptional at recognizing what people want (we usually say we’re good at helping people determine what they need, not necessarily what they want) and the path to get them there. You don’t just see obstacles; you do the hard work of bringing everything and everyone together to overcome those obstacles and reach the finish line. You’re not just decisive, but you can think (really think – process and consider and reconsider a situation) on the fly. Translating strategy into thousands of tactical decisions in a single day comes naturally for you, and it’s invigorating.
You think ahead. You look forward. You want to know how your client is doing, you know what they’re going to ask you next, you know what’s keeping them up at night, and you already have a thoughtful answer prepared, a plan in your back pocket, and a few teammates chasing down various angles in the meantime. You seek opportunities. You stay one step ahead of everyone else. You create confidence. You fix things. You are the force.
When your clients have a problem, they call you. They don’t know how you’re going to fix it or figure it out, just that you will. You don’t know all the answers but you’re not afraid of anything and you know the questions it takes to get to the answers. If a tough call needs to be made you know how to define it and frame it, and who to bring in. When you do, you’ve laid all the groundwork so that your colleagues’ task is straightforward, and you understand how to unify the parts so that the end product sings. You might not get to take a bow for that flawless violin solo, but you take silent pride in knowing it happened at just the right moment, under your baton.
Key Characteristics
Extroverted Enthusiastic Encouraging Charismatic
Empathetic Dependable Communicative Persistent
In practical terms
- Grow existing business
- Lead the client
- Guide and protect the team
- Foster and deepen relationships
- Problem solving
- Curious about the client’s business and problems
- Outcome based
- Skills focused
- Team-based deliverables